NAISS User Support Kick-off
Internal 1-day kick-off meeting for the NAISS user support organization.
Time: Monday, April 15 at 10 – 17.
Venue: Radisson Blu Waterfront Hotel Stockholm (by the central station).
Tentative agenda
| Time | Title | |
|---|---|---|
| 09:30 – 10:00 | Breakfast / Registration | |
| 10:00 – 10:15 | Welcome – the NAISS premise | Torben |
| 10:15 – 10:30 | NAISS staff information | Anna / Christina |
| 10:30 – 10:40 | How RT tickets are tagged | Henric |
| 10:40 – 11:00 | Lightweight project handling | Henric |
| 11:00 – 12:00 | How to organise into teams | Post-it exercise |
| 12:00 – 13:00 | Lunch | |
| 13:00 – 14:00 | Support teams | Group discussions |
| 14:00 – 14:30 | Summarizing support teams discussions | |
| 14:30 – 15:00 | Protocols for handling support tickets | Group discussions |
| 15:00 – 15:30 | Fika | |
| 15:30 – 16:30 | Protocols for handling support tickets (cont.) | Group discussions |
| 16:30 – 16:50 | Summarizing support tickets discussions | |
| 16:50 – 17:00 | Concluding remarks | Torben / Henric |